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    Check-in and Check-out

    Check-in times are from 14h00 to 20h00
    Check-out times are from 07h00 to 10h00

    Payment can be made at the front office using either cash or card.

    If an early check-in or late check-out is required, arrangements can be made in accordance and are subjected to availability on the desired dates. All arrangements are to be confirmed with the front office.

    Please note:

    There is a chargeable levy for early check-ins any time from 07h00 to 12h00 and late check-outs from 10h00 to 18h00 hours. The levy for early check-ins or late check-outs is calculated at 25% of your room rate.

    In the instance where a room is not occupied by 21h00, it is to be assumed that the reservation is a No Show. The guest will then be charged in accordance with The Mole Guesthouse Cancellation Policy unless prior arrangements were made.

    Reservation and Cancellation Policy

    Deposit Policy:

    • A 50% deposit is required to secure any reservation.
    • During the peak seasons, all deposits are non-refundable.
    • A 25% levy of your room rate will be chargeable for early check-ins, before 14h00, or late check-out, after 10h00.

    Cancellation Policy:

    • 100% Refund if cancellation occurs 14 days or more prior to the arrival date.
    • 50 % Refund if cancellation occurs within 14 days prior to the arrival date.
    • 0% Refund if cancellation occurs within 0-2 days prior to the date of arrival.

    No Show Policy:

    If guests fail to arrive on the reserved dates, their reservation will automatically default to a no show, and the full room rate will be charged.