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Check-in and Check-out
Check-in times are from 14h00 to 20h00
Check-out times are from 07h00 to 10h00
Payment can be made at the front office using either cash or card.
If an early check-in or late check-out is required, arrangements can be made in accordance and are subjected to availability on the desired dates. All arrangements are to be confirmed with the front office.
There is a chargeable levy for early check-ins any time from 07h00 to 12h00 and late check-outs from 10h00 to 18h00 hours. The levy for early check-ins or late check-outs is calculated at 25% of your room rate.
In the instance where a room is not occupied by 21h00, it is to be assumed that the reservation is a No Show. The guest will then be charged in accordance with The Mole Guesthouse Cancellation Policy unless prior arrangements were made.
Reservation and Cancellation Policy
- A 50% deposit is required to secure any reservation.
- During the peak seasons, all deposits are non-refundable.
- A 25% levy of your room rate will be chargeable for early check-ins, before 14h00, or late check-out, after 10h00.
- 100% Refund if cancellation occurs 14 days or more prior to the arrival date.
- 50 % Refund if cancellation occurs within 14 days prior to the arrival date.
- 0% Refund if cancellation occurs within 0-2 days prior to the date of arrival.
No Show Policy:
If guests fail to arrive on the reserved dates, their reservation will automatically default to a no show, and the full room rate will be charged.